1. Vino Veritas sent a personalised mailshot to its whole contact list which incorporated clickable links to their website
2. They then sent targeted follow-up emails to everyone who clicked on a specific link, e.g South Africa
3. Using Gibbooʼs geolocation facility, Vino Veritas tracked all the customers who showed an interest in South African wines
4. Those who live within a 50-mile radius of Vino Veritasʼ Cambridge shop were sent a follow-up email alerting them to a local event
5. Using Gibbooʼs SMS facility, they sent out a reminder text message the evening before the wine tasting event
Pay attention to your customers, and they will pay attention to you
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